You can call any of the telephone numbers below and a representative of the Administrator will assist you.

Global Telephone Hotline 00-1-404-905-8883
Africa +27 (0)11 463 5900
Europe +32 2 714 03 60
Latin America +52 55 5093 6467
Middle East +971 4 345 9541

Please note, however, that you will not be able to complete or submit an Application or any Program forms or other documents by telephone. The telephone numbers for the Program’s Regional Centers are at-cost. The telephone number for the Global Telephone Hotline may be toll-free or at-cost, depending on which country you are calling from. You should verify whether or not any calling charges apply before calling any of the telephone numbers.

Program’s Regional Centers

Regional Center Contact Information Participating Member States Serviced by the Regional Center
South Africa

+27 (0)11 463 5900
BotswanaBurkina FasoCameroonCentral African RepublicCongo, Democratic Republic of theCôte d’IvoireEthiopiaGambiaGhanaGuineaGuinea-BissauKenyaLesothoMalawiMauritaniaMauritiusMozambiqueNamibiaRwandaSao Tome and PrincipeSenegalSierra LeoneSudanTogoUgandaZambiaZimbabwe

+32 2 714 03 60

+52 55 5093 6467
Antigua and BarbudaBelizeGuyanaJamaicaTrinidad and Tobago
United Arab Emirates

+971 4 345 9541

ESIS, Inc., the claims Administrator appointed to manage and administer the Program, including, but not limited to, the receipt and registration of Applications, distributing acknowledgements of receipt of Applications, setting financial reserves for Receivable Claims, review of Applications, Supporting Evidence, and other documents to assess receivability, assessing Receivable Claims, and approve or deny, as the case may be, Payment for compensation, in accordance with the terms of the Program's Protocol.


A written claim for compensation completed by an Applicant on the application form approved by and provided by the Administrator, as set forth in Schedule 2 to the Program's Protocol, which must be accompanied by all Supporting Evidence, using the prescribed form in Schedule 3 to the Program’s Protocol.


The AVAT No Fault Compensation Scheme, as detailed in the Protocol and its Schedules.

Participating Member State

Any AU Member State or CARICOM State that has elected to participate in the AVAT No Fault Compensation Scheme and “Participating Member States” shall mean all such states that have elected to participate in the AVAT No Fault Compensation Scheme.