You can send your questions to the Administrator by regular mail. Mail should be addressed to Todd DeStefano, Senior Vice President of Claims and, ESIS Managing Counsel at the same address.

ESIS Headquarters

ESIS, Inc.
New Claims Reporting
Attention: AVAT Team
436 Walnut Avenue
Philadelphia, PA. 19106
United States of America

Program’s Regional Centers

Regional Center Contact Information Participating Member States Serviced by the Regional Center
South Africa
Crawford & Company
PO Box 782023
Sandton 2146
South Africa
BotswanaBurkina FasoCameroonCentral African RepublicCongo, Democratic Republic of theCôte d’IvoireEthiopiaGambiaGhanaGuineaGuinea-BissauKenyaLesothoMalawiMauritaniaMauritiusMozambiqueNamibiaRwandaSao Tome and PrincipeSenegalSierra LeoneSudanTogoUgandaZambiaZimbabwe
Jan Olieslagerslaan 41
1800 Vilvoorde
Crawford & Company de México, S.A. DE C.V.
Miguel Laurent No. 17 Piso, 601.
Colonia Del Valle, Alcaldia Benito Juarez
Ciudad De México C.P. 03200
Antigua and BarbudaBelizeGuyanaJamaicaTrinidad and Tobago
United Arab Emirates
Crawford & Company
P.O. Box 2976
United Arab Emirates

ESIS, Inc., the claims Administrator appointed to manage and administer the Program, including, but not limited to, the receipt and registration of Applications, distributing acknowledgements of receipt of Applications, setting financial reserves for Receivable Claims, review of Applications, Supporting Evidence, and other documents to assess receivability, assessing Receivable Claims, and approve or deny, as the case may be, Payment for compensation, in accordance with the terms of the Program's Protocol.


The African Vaccine Acquisition Trust of 7th Floor, Happy World House, 37 Sir William Newton Street, Port-Louis 11328, Mauritius, a centralised negotiating, purchasing, and payment agent incorporated on behalf of the AU Member States and CARICOM Member States for the purchase of COVID-19 vaccines pursuant to the AVAT Framework.

Participating Member State

Any AU Member State or CARICOM State that has elected to participate in the AVAT No Fault Compensation Scheme and “Participating Member States” shall mean all such states that have elected to participate in the AVAT No Fault Compensation Scheme.